Tell us about the role. We will find the right people.
Not sure where to start? Talk to our team.
Dedicated, monthly, project-based or hybrid.Databases looked after, day to day.
Ongoing operations and maintenance for supported database platforms.
What we can take care of for you.
Ongoing operations and maintenance for supported database platforms. Coverage may include the following, as agreed with you.
Administration, high availability, disaster recovery and production access follow the selected platform and agreed responsibilities.
Get a quote for thisHow managed support starts and runs.
A clear path, so scope, responsibilities and next steps are agreed before work begins.
Understand your IT environment, applications, infrastructure, business priorities and current challenges.
Review support processes, documentation, monitoring, incident patterns and service requirements.
Set the scope, responsibilities, service hours, escalation matrix, service levels and reporting.
Coordinate access, documentation, knowledge transfer, monitoring setup and operational readiness.
Deliver the agreed monitoring, maintenance, incident management and technical support.
Share periodic reports, review recurring incidents and refine the service model.
Understand your IT environment, applications, infrastructure, business priorities and current challenges.
Review support processes, documentation, monitoring, incident patterns and service requirements.
Set the scope, responsibilities, service hours, escalation matrix, service levels and reporting.
Coordinate access, documentation, knowledge transfer, monitoring setup and operational readiness.
Deliver the agreed monitoring, maintenance, incident management and technical support.
Share periodic reports, review recurring incidents and refine the service model.
Areas we support
The scope depends on your environment, access arrangements, tools and the support model we agree.
Who it's for
Teams we typically work with.
- Startups building their technology operations
- Small and medium businesses without a large IT team
- Enterprises seeking additional technical capacity
- Software companies requiring application support
- Organizations running cloud and enterprise apps
- Businesses supplementing existing IT teams
Flexible ways to work together.
Choose the structure that fits your needs today, and change it as you grow.
Dedicated technical professionals supporting agreed responsibilities and working arrangements.
Recurring support for a defined set of applications, infrastructure components or IT operations.
Time-bound engagements for migration, implementation, upgrades, remediation or optimization.
A combination of dedicated resources, remote support and project-based technical assistance.
Dedicated technical professionals supporting agreed responsibilities and working arrangements.
Recurring support for a defined set of applications, infrastructure components or IT operations.
Time-bound engagements for migration, implementation, upgrades, remediation or optimization.
A combination of dedicated resources, remote support and project-based technical assistance.
Service availability, staffing levels, response and resolution targets, pricing, exclusions and escalation arrangements are documented in the agreed contract or Statement of Work (SOW).
Coverage is agreed with you. It may include database health monitoring, performance and query analysis, database backup monitoring and the other items listed above.
Support hours, ticket priorities, response targets, escalation paths and resolution commitments are agreed with you and set in the service agreement.
We coordinate access, documentation, knowledge transfer, monitoring setup and operational readiness during a planned transition before support begins.
Pricing, staffing levels, exclusions and escalation arrangements are documented in the agreed contract or Statement of Work (SOW).
Talk to us about database services.
Share how to reach you and we'll discuss your environment, priorities and the right support model.
- Under a minutePick a service, add your name and phone or email.
- A real conversationWe discuss scope, timelines and the right engagement model.
- Clear scope firstService levels, pricing and responsibilities are agreed in an SOW.
Related managed services
Backup, DR & Business ContinuityPrepare for service interruptions and improve recovery readiness.
Explore Managed IT
Application SupportKeep your business applications performing well and easy to use.
Explore Managed IT
Infrastructure ServicesKeep your IT infrastructure stable, available and healthy.
ExploreFocus on your business. We'll keep the technology running.
InnoLink Tech helps you maintain your technology environment, support your users, improve operational efficiency and focus on core business priorities.